Administrator - Baton Rouge

Baton Rouge, Louisiana, United States Full-time

Job Description Summary


The Administrator is responsible for the overall direction of hospice services.  He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations and is responsible for establishing standards of care to comply with federal and state regulations and guide­lines.  The Administrator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.



  • A licensed registered nurse, a social worker with a masters degree, or a college graduate with a bachelor’s degree.
  • At least 3 - 5 years of documented success in leadership in a health care service delivery setting.


  • Leads the people they supervise and the teams to fulfill the mission, establish a vision, and accomplish the Pillar goals of the organization.
  • Recruits and hires adequate and qualified personnel to care for patients and their families during all service hours to ensure quality care and customer satisfaction.
  • Staff development and performance management including orientation, in-service, continuing staff education, testing competency skills, quality assessment performance improvement and evaluations.
  • Sets expectations of the staff by the development of job descriptions and revisions as necessary.
  • Measure and maintain high levels of employee and patient satisfaction.
  • Provides for continually improving the work environment for staff and volunteers.
  • Establishing effective, open channels of communication.
  • Guides the organization on conflict and complaint management and dispute resolution.
  • Directs staff in performance of their duties to lead the people they supervise and encourages their team to provide excellent and compliant care to all eligible patients and their families.
  • Monitors service utilization to ensure delivery of comprehensive care.
  • Responsible for supporting the quality of our service by evaluating hospice services including personnel using measurable outcomes and objectives.
  • Actively leads and participates in the Quality Assurance Performance Improvement Program of the organization to ensure compliance with all State and Federal regulatory agencies.
  •  Ensures hospice personnel and the organization stays current with clinical information and practices, and on local, state, and national hospice issues and trends.
  • Ensures that interdisciplinary care is provided to meet the unique needs of each individual patient and family.
  • Coordinates with other departments, services and senior management, as appropriate to promote the standards of quality and contribute to the organizations philosophy.
  • Ensures services provided by other agencies are authorized by hospice.
  • Collaborates with agencies and vendors for effective management of services.
  • Promotes and encourages the immediate reporting of safety and quality of service issues to quickly identify and resolve quality concerns.
  • Ensures organizational compliance with legal, regulatory requirements.
  • Assists in developing and implementing appropriate service policies and procedures to accomplish identified outcomes.
  • Oversees emergency planning for the agency including written plans, staff education, crisis communications, public relations, and has ultimate decision-making authority.
  • Reviews and verifies that all services are billable and correctly billed to the proper payor sources.
  • Develops relationships with referral sources to promote growth and ensuring excellent customer service.
  • Operational planning, budgeting and monitoring operational progress toward accomplishing financial goals.
  • Monitoring all business operations to ensure financial performance.
  • Leads all aspects of the growth of the organization.
  • Serves as a member of the Governing Body.
  • Ensures appropriate data collection and regular, complete reports are received by the Governing Body.
  • Designates, in writing, an individual who meets the administrator qualifications to assume the authority and control of the hospice if the administrator is unavailable.

Why should I apply?

  • Excellent benefits – eligible for benefits in the first month following 30 days of full time employment
  • Competitive healthcare package
  • 401k match
  • Eligible for paid holidays and PTO from date of hire
  • Tuition reimbursement (if eligible)
  • EPA program
  • Supportive team environment
  • Growth and advancement opportunities

 Apply today to join our team in truly transforming end of life care!

 Heart of hospice is an equal opportunity employer.