Health Information Coordinator

Fort Smith, Arkansas, United States Full-time

At Heart of Hospice, we are committed to transforming end of life care in the communities we serve. This lofty vision inspires us to uphold the highest standard in hiring a team of compassionate, caring, and experienced healthcare professionals. Our team delivers exceptional care to each and every person entrusted to our care. Our philosophy of care allows us to meet patients where they are, wherever that may be. It not does not require our patients to give up hope, or certain treatment options but does allow them to individualize the plan of care to fit their needs. Our patients and families allow our team to add footprints to their journey while providing the best quality care at this special time in their life. Our vision is not just something we put on the wall, it is something each of us, regardless of role, are honored to do each and every day!


We are currently looking for a Full-Time Health Information Coordinator to join our team and carry out our vision of excellent care in the Fort Smith and River Valley area.



The Health Information Coordinator is an integral part of the hospice interdisciplinary team and as such is responsible to the Business Office Manager for all aspects for the completion, storing and retrieving of all medical records in addition to accurate completion and maintenance of workflow tasks within the electronic health records system.



  • Liaison between the Interdisciplinary Team and patients and family members to ensure collaboration and continuity of care through phone and personal interaction.
  • Provides excellent customer service acting as a liaison between the hospice, caregiver and the patient.
  • Liaison with other health professionals, support services and community at large to promote the hospice as a high quality service provider.
  • Basic knowledge of patient data and clinical practices to aide with triaging phone calls to field staff.
  • Verifies accuracy of patient demographic information with Medicare’s common working file.
  • Assigned to Medical Records completion, accuracy and storage both written and electronic.
  • Performs validation and maintenance of Payor Source Verification, Medical Records, Scheduling and Interdisciplinary Team function.
  • Maintains specific patients files for special Payor sources.
  • Processes of medical orders, lab work and prescriptions for field staff.
  • Answers and transfers office phone calls to all personnel.
  • Maintain inter-office supply ordering.
  • Knowledge of and adherence to all policy and procedures.
  • Maintains compliance by documenting accurately and timely within the organization’s electronic health record.
  • Lives the Mission, strives to achieve the Vision and exemplifies the Core Values of the organization.
  • Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth and Financial Performance.
  • Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.


The above statements are intended to be a summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.



  • High School graduate or equivalent.
  • 2 years’ experience in healthcare preferred.
  • Technical knowledge of electronic health records.
  • Computer knowledge of Microsoft Outlook and Word preferred.
  • Primarily frequent in nature with exerting up to fifty pounds of force occasionally, and/or up to twenty pounds of force frequently, and/or up to ten pounds of force constantly to move objects: reaching, lifting, carrying, handling, walking, sitting, standing, bending, squatting, climbing, kneeling, and twisting. Position may require pushing and pulling up to 300 lbs. Frequent to continuous speaking, hearing, near visual acuity, far visual acuity, depth perception, typing and driving.



  • Competitive pay
  • 401k match
  • Excellent benefits including a competitive healthcare package
  • Paid holidays and PTO from date of hire
  • Supportive team environment
  • Growth and advancement opportunities


If you want to be a part of an amazing team that will invest in you, great benefits, growth opportunities, and have a heart for people, apply now! 


Heart of Hospice is an Equal Opportunity Employer.