Hospice Director of Business Development

Fort Smith, Arkansas, United States Full-time

At Heart of Hospice, we are committed to transforming end of life care in the communities we serve. This lofty vision inspires us to uphold the highest standard in hiring a team of compassionate, caring, and experienced healthcare professionals. Our team delivers exceptional care to each and every person entrusted to our care. Our philosophy of care allows us to meet patients where they are, wherever that may be. It not does not require our patients to give up hope, or certain treatment options but does allow them to individualize the plan of care to fit their needs. Our patients and families allow our team to add footprints to their journey while providing the best quality care at this special time in their life. Our vision is not just something we put on the wall, it is something each of us, regardless of role, are honored to do each and every day!

We are currently looking for an experienced Director of Business Development to join our team and carry out our vision of excellent care in the Fort Smith and River Valley area.



The Director of Business Development leads the agency to achieve growth expectations according to revenue, census and start of care budget goals. The Director of Business Development is key player in attaining metric goals in Heart of Hospice’s Growth pillar. This position leads the execution of the Sales and Marketing plan to build relationships with referral sources within the communities we serve while leading the growth of the agency and supporting the growth of the organization, as a whole.



  • Hires, directs, trains and supervises the sales team at the agency level.
  • Coaches employees to overcome objections and collaboratively work toward growth goals.
  • Supervises and monitors growth and health of the sales team in their defined territories.
  • Maintains a comprehensive working knowledge of community resources providing in-services and education to the sales team.
  • Communicates with physicians, nurses and other healthcare professionals in regard to interested, prospective and/or current patients.
  • Performs direct sales to key accounts.
  • Establishes and maintains a positive working relationship with referral sources, patients, families, healthcare professionals, and the community at large to bring a greater understanding of the hospice philosophy and support to all patients that desire our care.
  • Assists the Director of Admissions in overseeing the referral to admissions process to achieve growth goals.
  • Manages conflict and complaint resolution when necessary.
  • Develops an agency business plan establishing organization volume projections in the annual budget to drive financial performance.
  • Understands key drivers of revenue, admissions and length of stay and designs strategic sales strategies to achieve agency growth goals.
  • Utilizes basic sales process to uncover customer needs and barriers.
  • Plans, directs, organizes and coordinates educational events, health fairs and community programs.
  • Knowledge of and adherence to all policy and procedures.
  • Maintains compliance by documenting accurately and timely within the organization’s electronic health record.
  • Lives the Mission, strives to achieve the Vision and exemplifies the Core Values of the organization.
  • Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction,    Quality Service, Compliance, Growth and Financial Performance.
  • Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.            

The above statements are intended to be a summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 



  • Bachelor's degree in Marketing, Business Administration, or related field preferred.
  • At least three years’ experience in healthcare sales preferred.
  • Knowledge of hospice care, preferred.
  • Primarily frequent in nature with exerting up to fifty pounds of force occasionally, and/or up to twenty pounds of force frequently, and/or up to ten pounds of force constantly to move objects: reaching, lifting, carrying, handling, walking, sitting, standing, bending, squatting, climbing, kneeling, and twisting.  Position may require pushing and pulling up to 300 lbs. Frequent to continuous speaking, hearing, near visual acuity, far visual acuity, depth perception, typing and driving.

If you want to be a part of an amazing team that will invest in you, great benefits, growth opportunities, and have a heart for people, apply now! 


Heart of Hospice is an Equal Opportunity Employer.