Patient Care Manager - Alexandria, LA

Alexandria, Louisiana, United States Full-time

Patient Care Manager (RN)

The Central Region is looking for a Patient Care Manager to coordinate, manage, and care for a team of patients. The Patient Care Manager plans, organizes, and directs all patient care services for patients in the assigned caseload ensuring quality patient care is maintained. He/she coordinates with the interdisciplinary team to implement the established plan of patient care and ensuring effective management of visit utilization and control of expenses and supervision of patient care personnel.  He/she monitors and analyzes QAPI measures and directs clinical staff in regard to agency policies and procedure.

Job Description Summary

  • Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director regarding any questions about an individual's eligibility for services.
  • Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality home care services; and is available at all times during operating hours to assist clinicians as appropriate.
  • Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
  • Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.
  • Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
  • Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees.
  • Assists the Director of Patient Care and other supervisory hospice personnel in the planning, implementation and evaluation of in-service and continuing education programs.
  • Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs. Participates in public relation and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.
  • Promotes customer service orientation to all hospice personnel.
  • Participates actively in quality assessment performance improvement program.
  • Performs other duties and activities as delegated by the Director of Patient Care/Administrator.
  • Participates in the on call rotation.


  • Registered nurse with current licensure with no restrictions to practice professional nursing in the state.
  • Must have two (2) years’ experience as a Registered Nurse.
  • Previous experience in hospice/home care setting and with two years management or supervisory experience.
  • Maintains current CPR certification.


Heart of Hospice is an equal opportunity employer.