Patient Care Manager- RN

Hammond, LA Full-time

Heart of Hospice Northshore agency is currently seeking a Patient Care Manager. The is an office based leadership position located in Hammond, Louisiana.  

Job Description Summary

  •  Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director regarding any questions about an individual's eligibility for services.
  •  Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality home care services; and is available at all times during operating hours to assist clinicians as appropriate.
  •  Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
  •  Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.
  •  Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
  •  Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees.
  •  Assists the Director of Patient Care and other supervisory hospice personnel in the planning, implementation and evaluation of in-service and continuing education programs.
  •  Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs. Participates in public relation and community activities that promote the organization's role as an effective member of the hospice and health care delivery system.
  •  Promotes customer service orientation to all hospice personnel.
  •  Participates actively in quality assessment performance improvement program.
  •  Performs other duties and activities as delegated by the Director of Patient Care and/or Administrator.
  •  Knowledge of and adherence to all policy and procedures.
  •  Maintains compliance by documenting accurately and timely within the organization’s electronic health record.


  •  Registered nurse with current licensure with no restrictions to practice professional nursing in the state.
  •  Must have two (2) years experience as a Registered Nurse.
  •  Previous experience in hospice/home care setting and with two years management or supervisory experience.
  •  Maintains current CPR certification.